From good to have to must have! Crisis communications for certain public venues will be a statutory requirement under Martyn’s Law next year so planning should start now. It has always been good practice for organisations to have a crisis communications plan in place but from next year it will become a legal requirement for…
Crises develop. Narratives evolve. Circumstances change. In the information-driven world in which we all operate, the demand for rapid answers and quick solutions present traps for those trying to satisfy impatient audiences. Click-harvesting ‘BREAKING NEWS’ banners, insatiable rolling-news and badly informed but highly opinionated social media ‘experts’ are all only too ready to shout ‘conspiracy,’…
There is so much to say about why the BBC as an organisation consistently gets in such a mess with crisis management it’s difficult to know where to start. However, at its heart is a failure to understand the narrative arc of a crisis. It should have learned the lesson from the Huw Edwards scandal…
It has long been acknowledged that truth is the first casualty of war. In today’s communications driven world, combatants in conflict seek to further their cause, justify their actions. de-stabilise their opponents and garner support through a panoply of channels and methods. In a morass of swirling, contradictory and diverse views and opinions, of misinformation…
Crisis Communication as part of risk resilience If you thought 2025 was the year of multiple risks, get ready for the age of the ‘polycrisis’ There have always been risks for business but CEOs and Boards today confront threats on multiple fronts. Building operational resilience into organisations is, therefore, vital. But even as the risk…
In a world of increasing risks, a plan should be a Board priority A crisis is like a car crash in the dark! It’s unexpected, shocking and disorientating. And the consequences can be expensive. So, you might have hated paying the premiums but now you need it you are awfully glad that you did. It’s…
In a crisis, it’s your most precious asset When a crisis hits an organization, being accepted as a trusted source of true, timely and accurate information is essential in safeguarding reputation and mitigating the worst of the consequential fallout from the incident. But the centre of crisis, with critical operational decisions to be made, with…
And how to limit reputational damage when they do! It seems that hardly a week goes bv without another high-flyer being brought down by personal behaviour that also damages the reputation of their organisation. And we’re not talking here about the former Prince, now plain Mr. Andrew Mountbatten Windsor. That scandal is on a wholly…
Latest statistics from the Government’s Cyber Security Breaches survey for 2025 reveal the sheer scale of the problem. It disclosed that some 612,000 UK businesses and 61,000 charities had suffered a cyber breach or attack. In some instances, the consequences are just inconvenient but in others they can be devastating operationally, financially and reputationally; the…